Customer Service is a whole lot more than the warranty service delivered after completion of the home. True customer service begins before the sale, continues during construction, and flows through the walk-through, punch list, and warranty period. How we handle “Customer Service” issues can make the difference between a successful and profitable custom building company and one that just gets by. Setting limits, resolving disputes and creating a corporate culture committed to delivering and servicing what we promise are all part of an effective Customer Service program.
